1. Compare customer rated Moving Helpers and place an order with your credit or debit card. We will charge your card for the services you have selected and give you a payment code for your Moving Helpers.

2. Contact your Moving Helpers to work out the scheduling details.

3. When you are totally satisfied that the work is completed as agreed, give the payment code to your Moving Helpers as payment.

4. Complete a review of your Moving Helpers for other customers to read. Your comments and rating are an important part of helping other families select the best Moving Helper for their needs.

Your customer information is protected and secure. We do not sell or trade information with non-affiliated companies and we only share with the Moving Helper information required to complete your service. Please read our complete privacy policy.

This Agreement outlines important legal information and the terms and conditions of your Moving Help transaction. Please take time to read the entire Customer Agreement.

A Moving Helper is an independent individual or company who participates in the Moving Help marketplace. All Moving Helpers go through a verification process and must complete the Moving Help certified training class to be active on our Web site. Our system of unedited customer reviews assure the best quality Moving Helpers are rated among the top in our marketplace so you can expect a high level of professionalism and quality service on the day of your move.

You should contact your Moving Helper directly using the contact information provided on your order confirmation. Moving Helpers are often out on other jobs and may not respond immediately. If you do not receive a response within 24 hours, please visit the Customer Service area of our Web site and let us know.

We recommend you contact the Moving Helper the day before the job to confirm all service details. If the Moving Helper does not show up the day of the job, call them directly to determine if they are running late on a previous job. If you are unable to contact the Moving Helper, access your customer account via the customer service tab and you can request a new Moving Helper.

Customer reviews ensure that problems are extremely rare. Any possible damages should be worked out immediately with the Moving Helper. We recommend that you give out the payment code only when the issue has been resolved to your total satisfaction. You also have the ability to provide your feedback by placing your review of the Moving Helper. Your comments and rating are an important part of helping other families select the best Moving Helper for their needs.

We encourage you to look carefully at the Moving Helpers' reviews to read what type of service other customers have experienced. Some Moving Helpers are bonded or insured, although it is not required. You can find out additional information on each Moving Helper in their individual profiles. Our marketplace allows you to read reviews on all Moving Helpers so you can properly select the one who meets your needs.

Moving Help is a marketplace that gives you the opportunity to shop for the best prices & service from independent customer-rated Moving Helpers in your area. The cost of service varies depending on the Moving Helper you select. Moving Helpers are required to display all fees, including taxes and service charges. This is to ensure that you are fully aware of all costs before your purchase.

Based on your move size, our quick estimate is a starting point for the total number of hours you may require. If you have especially bulky or heavy items or any specialty items such as a piano, we recommend you increase your hours accordingly. Stairs, furniture that will need disassembling before loading, or having boxes and furniture unloaded in specific rooms are some other factors that will increase your total job time.

Our experience shows that most Moving Help jobs require a minimum of two hours when the job is carefully done. It is not economically feasible for Moving Helpers to take jobs smaller than two hours.

No problem! You can access your account via the Customer service tab. From here, you can add additional labor, hours, or services to your existing order.

Ask your Moving Helper what other work they are willing to do. Moving Helpers are compensated for the preset amount of time you purchased regardless of the actual time taken to perform the service, so take advantage of the “bonus time” to allow hard-working Moving Helpers to get additional work completed at your new home.

The payment code is your assurance that the service will be completed correctly. Once you are totally satisfied that the work is completed as agreed, give the payment code to your Moving Helper and authorize us to release payment.

Click the Customer Service tab and follow the instructions to retrieve your payment code, Moving Helper contact information, and other order details.

Please contact the Moving Helper(s) directly to make any necessary changes. Contact information for the Moving Helper can be found on your order confirmation email.

You can cancel your order by filling out the form in the Customer Service section of our website. Please allow 5-7 business days for the refund to post to your account.

The best way to reward a Moving Helper is with a five star review. In addition to giving a great review, tipping is encouraged for the excellent service you will receive.