Flores & Family Home and Moving Services

I booked two movers for three hours with Flores and Family Home and Moving Services a week in advance. They asked me to move my time from 10 AM to 8 AM to guarantee availability, and I agreed. On moving day, at 7;20 AM, just 40 minutes before start, I was told they had no movers. I was left scrambling last minute. The situation became even more concerning when Hansel told me to send my UHaul payment code so he could refund me. This code is only meant to be used after a completed job to release payment. There is no legitimate reason to request it beforehand. He pressured me to send it, and I mistakenly did. He promised a refund in 5 minutes, but nothing came. After 30 minutes, I reported it to UHaul and followed up before finally getting my money back. This felt very scammy, canceling last minute, then trying to access payment without doing any work. I would avoid this company.

Jacob P. | Germantown, MD

(Reviewed on 06/25/2026)

Kendra F. | Windsor Mill, MD

(Reviewed on 06/24/2026)

We had Flores and Family provide two people to help us pack. They actually sent three and the packing process was smooth and they finished earlier than expected.

Craig M. | Upper Marlboro, MD

(Reviewed on 06/23/2026)

Overall very good service, some delays getting to us but allowed us to grab lunch after a long drive. Our two helpers worked hard and made quick work getting the furniture moved in. Our sofa was large.

Paula P. | Middletown, PA

(Reviewed on 06/21/2026)

The movers were great, extremely nice and helpful. I give them 10 stars. However, the boss ( who I communicated with) is extremely rude and unprofessional. He told me the team would be there between 1-3pm. The movers came at 409pm ( not a big problem if there were more communication). I had to keep calling the boss for an update or an ETA. He then started yelling at me and my mom because we wanted to know an update. Thank you to the movers who made this experience better.

Mykaela J. | Washington, DC

(Reviewed on 06/20/2026)

They were a couple hours late but they made up for it by throwing in a few more movers and they got the job done swiftly so that’s all that matters.

Heavyn C. | Glen burnie, MD

(Reviewed on 06/20/2026)

The movers were available on short notice and quickly helped us to load and unload our furniture. They did a great job. Highly recommend!

Yasmine A. | Cockeysville, MD

(Reviewed on 06/18/2026)

They were amazing, quick, professional and hardworking

Willie J. | Apex, NC

(Reviewed on 06/12/2026)

Excellent Service. No Complaints

Jai P. | Towson, MD

(Reviewed on 06/12/2026)