Frequently Asked Questions about Moving Help®
What Is Moving Help®?
Moving Help® is an online marketplace that connects you to quality laborers. Moving Help® Service Provider(s) provide their labor services for a set price listed on our web site. You select which laborer you want based on the reviews they have established by providing their services to other families.
To use Moving Help® it’s as easy as:
What is a PAYMENT CODE?
I am glad you asked, it is your assurance that all the work is done to your satisfaction! Moving Help® will never release that information without your permission, you are in control of making sure you are happy with the work performed BEFORE the Moving Help® Service Provider(s) are paid.
Can’t find your PAYMENT CODE?
Easy, it’s located on your receipt, and we also included it in your confirmation email. If you lost your receipt and trashed your email, no problem, sign into your Customer Account it is also available there. If you selected the text message alert option when ordering you can also find your payment code there.
Why can’t I talk to someone by TELEPHONE?
We only provide the connection to quality laborers, your communication should be directly with your Moving Help® Service Provider(s), and after all they work for you. In addition, you can reach Moving Help® support anytime via your customer account or firstname.lastname@example.org.
Do Moving Help® Service Provider(s) provide a TRUCK or SUPPLIES?
No, we are a connection to labor only services. You can visit uhaul.com to order a truck, or any moving supplies you may need.
What if a Moving Help® Service Provider doesn’t SHOW UP?
It’s best to be proactive, call your Moving Help® Service Provider the day before and confirm scheduling. If you have tried calling them and they won’t return your call just sign into your Customer Account and select a new Moving Help® Service Provider that offers same day service.
What if a Moving Help® Service Provider DAMAGES my property?
Your Payment Code ensures you’re in control. Communicate with your Moving Help® Service Provider and find the best resolution to any problems that arise. Moving Help® Service Provider are motivated to satisfy the customer since they don’t get paid until you release the payment code.
How many HOURS do I need?
A standard moves take anywhere from 2-8 hours. Every move is unique. You can access our Estimator Tool to help determine the number of hours needed based on the size of your home. Just remember some variables may increase your time needed, such as: stairs, heavy or bulky items, disassembling, and special placement of items.
Why a MINIMUM of 2 Hours?
Our Moving Help® Service Provider(s) need to have a minimum of 2 hours to make it economically feasible to perform a quality service.
What if I UNDERESTIMATED the time I need?
No problem, go to your Customer Account and add hours, services, or even additional laborers to your existing order. We add it to your account and the payment code stays the same!
What if I OVERESTIMATED the time needed?
Your Moving Help® Service Provider(s) are there to help you, ask if they can help with something else you would rather not do yourself, such as: clean up, unpacking, and organizing. Take advantage of the time you have your Moving Help® Service Provider(s) because they are paid for the time requested regardless of actual hours worked.
Can I tip my Moving Help® Service Provider(s)?
Yes, we encourage tipping!
Can I get Moving Help® Service Provider(s) to assist me with my U-BOX container?
Absolutely, Moving Help® Service Provider(s) are ready to help with delivery, loading, unloading, and even the return of your U-Box container if needed. Simply click Existing U-Box customer on our home page, and enter information as instructed.
How do I place an online REVIEW of my Moving Help® Service Provider(s)?
Easy, we send you a link once your Moving Help® Service Provider(s) are paid via email. You have 60 days to post your review online. If you can’t locate the email just access your Customer Account and select REVIEW JOB.
How do I CANCEL my order?
Access your Customer Account to cancel your order, your funds should be available within 5 business days of cancellation. We process all refunds immediately upon cancellation. Please contact your banking institution if the funds are not available within a week.
Are Moving Help® Service Provider Bonded or Insured?
Moving Help® is a labor only MarketPlace, Moving Help® Service Provider(s) are not required to be bonded or insured. If your apartment building/residence requires bonded movers, simply advise them you are completing a self-move and this is not required.
MovingHelp.com’s CUSTOMER AGREEMENT
Your agreement with MovingHelp.com outlines important legal information, terms, and conditions of service. Please take the time to read your Customer Agreement.
What if the Moving Help® Service Provider is done and I am not happy?
As the Moving Help® Service Provider is only paid once you provide the Payment Code, it is essential to resolve any issues you may have so that they can receive payment and ensure a positive review. If the Moving Helper® is finished earlier than the booked time, consider having them do other work during the move in, such as taking boxes and items to the trash and general cleanup or even maybe have them do some furniture assembly. If the issue is related to damage, then discuss the reimbursement amount with the Moving Help® Service Provider and exchange the Payment Code in return for an agreed upon amount. If the service wasn't to your liking, you hold the payment and the ability to leave a review. Tell the Moving Help® Service Provider what they need to do to make the situation right. Be flexible and realistic with a resolution, but be firm, you are in control