FAQ

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After booking Moving Help, your Service Provider will contact you before moving day by phone call, text message, or email. Once your Service Provider has initiated contact, you should confirm your Service Provider’s preferred method of contact.

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Moving Help Service Providers are not required to be insured. For added peace of mind, however, top-performing Service Providers offer Safeload® coverage.

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No, Moving Help Service Providers are labor-only movers. This means they can only help with loading/unloading, packing/unpacking, cleaning, and other labor-only moving services. Visit uhaul.com to rent a moving truck and order moving supplies.

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Once your job is completed, you’ll receive an email with a link to review your Service Provider. If you’re unable to find this email, you can sign onto your Customer Account, select the order number (OR-), and click “Write a review.” Note that Moving Help reviews can only be placed by customers who have paid to use the service and have administered a Payment Code. For more in-depth instructions, check out our blog post on how to leave a Moving Help review.

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You can become a Moving Help Service Provider by visiting MovingHelper.com and filling out the required fields. For more information, check out our “How to Become a Moving Helper” blog article.

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Moving Helpers must go through a thorough vetting process before they can appear on the Marketplace and start accepting jobs. This process is performed by our internal Moving Help team to ensure all applicants can meet a level of reliability and professionalism. The process includes identity verification and an agreement to a background check.

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You can hire movers near you by visiting our homepage and entering the full service address (or addresses) where you need help. We’ll instantly provide you with a list of local labor-only movers available near the service location as well as transparent hourly rates. Review this blog article on finding the best local movers near you for more information.

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Good news! The Moving Help Marketplace has same-day Service Providers ready to do the heavy lifting for you. You can find last-minute providers by entering the full service address, selecting the time and date you need last minute help, reviewing the providers, and booking the available providers.

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You can figure out what size moving truck you need by using the U-Haul Truck Guide. Read more information about what size truck you need.

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It’s highly encouraged that you stay on site to ensure your move goes as planned for the time booked. This gives you the opportunity to easily communicate specific instructions to your Service Providers or add hours to your move if needed.

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Your Payment Code is a 6-digit code used to release your prepaid funds to your Service Provider. You're in control — make sure you're satisfied with the work before giving your Service Provider your Payment Code. Learn more about when to release the Payment Code.

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Your Payment Code is on your receipt and confirmation email. Your Payment Code also can be found in your Customer Account. If you selected the text message alert option when booking, you’ll also receive your Payment Code there. You also can email support@movinghelp.com for assistance.

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No, approved invoices share the same Payment Code as the originally booked service. Once services are completed to your satisfaction and payment is released, the Moving Helper will receive payment for the original service and the added approved invoice.

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Yes, we encourage tipping! The standard amount to tip movers is about $20.00 per helper, per two-hour job. You can adjust this amount based on your level of satisfaction with your move. Although not necessary, your helpers will deeply appreciate receiving individual tips.

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Your card is charged right away, and the funds are placed in escrow to assure your Service Provider that payment will be available upon job completion. In the event services are no longer needed, a full refund can be processed upon your request.

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While our Moving Help Marketplace does not charge any additional or hidden fees for your booking, please be aware that some Moving Helpers can invoice you for service requests outside of our standard labor-only services while your job is ongoing.

These services could include junk removal, furniture assembly/disassembly, or handling specialty items that require special circumstances. The rate structure for these requests will be discussed and agreed upon between you and your Moving Helper.

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No, travel time is included in your Service Provider’s hourly rate. The only time you would ever pay for transportation is if you’re having a U-Box® storage container picked up or delivered by a Service Provider. Learn more about U-Box container services offered by Moving Help Service Providers.

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The Refundable Marketplace Fee helps cover the costs of managing and servicing the Moving Help Marketplace, maintaining the customer care center, and developing new tools for Moving Help customers to utilize during their transactions. The fee is refunded to the customer once they have submitted a review of their Service Provider and overall experience within 60 days of their scheduled transaction. Customer feedback is essential for the ongoing growth and success of the Marketplace, enabling Moving Help to enhance the customer experience.

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Yes, you can book Moving Help over the phone. It’s strongly encouraged, however, that customers book their helpers online. If you book your helpers with Moving Help Customer Service, the Phone Reservation Fee will apply to the reservation.

The Phone Reservation Fee is a refundable $5.95 fee assessed to customers who book Moving Help over the phone. This fee helps offset the costs of maintaining the phone reservation system and providing adequate reservation services to customers. The fee is refunded to the customer once they have submitted a review of their Service Provider and overall experience within 60 days of their scheduled transaction. Customers may avoid this fee by booking their helpers on MovingHelp.com or uhaul.com/MovingHelp.

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Moving Help Service Providers don’t charge for flights of stairs. Instead, we encourage you to account for how many flights of stairs your job requires when placing your order, seeing as the number of stairs will affect how long it may take for your helpers to complete the job. On average, each flight of stairs adds about one hour to the job.

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In addition to your original booking, you should not receive a separate invoice for the following services or scenarios:

• Weather-related events
• Personal injury
• Adding hours, Helpers, or U-Box containers
• U-Box container location changes/additional mileage compensation
• Stairs, elevators, long carrying distances
• Travel fees- gas, time, tolls, ferry, airfare
• Truck driving
• Cancellations
• Time/date changes
• Packing supplies
• Insurance/Certificate of Insurance (COIs)
• Storage

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To contact Moving Help support, visit our “Contact Us" page where you can send us a message or start a live chat. In addition, you can reach Moving Help support anytime via your Customer Account or by emailing support@movinghelp.com.

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Any communication regarding your move should be with your Service Provider(s) directly.

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We encourage you to resolve any issues you may have with your Service Provider directly. As the holder of the Payment Code, you’re in control. Your Service Provider is only paid after you provide the Payment Code. Before giving the Payment Code, clearly communicate what they need to do to make the situation right, while being flexible and realistic. If the issue is related to damage, give the Payment Code in exchange for an agreed upon reimbursement amount.

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Visit our Issue Resolution page to file a claim. Note that you need your email address and the last four digits of your credit card to file a claim.

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If you’re unsatisfied with the outcome of your move, any disputes will need to be resolved solely between you and your Service Provider directly. Use your Payment Code as leverage to ensure that you’re pleased with your service and remember to not give your Payment Code until you’re 100 percent satisfied.

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You can cancel your order by filling out the form on our Contact Us page. Please allow 5-7 business days for the refund to post to your account. For more information, check out our blog post on canceling or rescheduling Moving Help.

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It’s best to be proactive. Call your Service Provider the day before and confirm scheduling. If you have tried calling them and they won’t return your call, sign into your Customer Account and select a new Service Provider that offers same-day service.

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If a Service Provider damages your property, communicate with them and work to find a resolution. Remember, your Payment Code ensures you’re in control. Service Providers will be motivated to find a solution since they don’t get paid until you give them your unique Payment Code.

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Once you release the Payment Code to your provider and it has been entered into their account, the funds will then leave escrow, becoming your provider’s money, and out of our control. Read more about when to release the Payment Code.

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To reschedule with a different Service Provider:

• Sign into your Customer Account.
• Locate the job you would like to cancel. Click on the appropriate job number (JB-) and select “No longer need moving services? Cancel this job by clicking here.”
• Follow the prompts and select the box next to “I would like to schedule another helper.”
• Go to your Account Details page and select the VIP Info to retrieve your store credit certificate. Use this credit number on the checkout page when rebooking.

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Moving Help doesn’t offer driving as one of our services because we’ve found that the cost would outweigh the benefit provided to you, the customer. Moving Help, powered by U-Haul, is dedicated to providing access to a low-cost, hands-off move.

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A standard move takes anywhere from 2 to 8 hours, but every move is unique. You can use our Estimator Tool to help determine the number of hours needed based on the size of your home. Just remember some variables may increase your time needed, such as: stairs, heavy or bulky items, disassembling furniture, and special placement of items.

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Our Service Provider(s) need a minimum of two hours to make it economically feasible to perform a quality service. When booking Moving Help, select the amount of time you need, starting at two hours, as well as how many helpers.

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No problem. Go to your Customer Account and add hours, services, or even additional Service Providers to your existing order. We add it to your account, and the Payment Code stays the same!

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Your Service Providers are there to help you! Ask whether they can help with something else you would rather not do yourself, such as cleaning, unpacking, or organizing. Take advantage of the time you booked because your Service Provider(s) are paid for the time requested regardless of the actual hours worked.

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Moving Help Service Providers typically work during standard business hours, but many Service Providers are willing to accommodate a more atypical schedule. Be sure to contact your provider as soon as you book Moving Help to see whether they can complete your specific move as needed.

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To update your Moving Help® reservation, log into your Moving Help® account, select the “My Jobs” to find the job you would like to edit.

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If you need to add services, ask your Moving Helper whether they can accommodate you with your existing booking. For situations where you need to add one of our standard labor-only moving services, you can easily edit your order within your Customer Account. Non-standard services or tasks can be discussed directly with your Moving Helper. Some requests may require a separate invoice to be sent once your Moving Helper is on-site.

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Yes! When scheduling your Moving Help® you get to select the amount of time you want help, as well as how many helpers. You can hire movers for as little as two hours.

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To modify an order date:

1. Log into your Customer Account.
2. Select the job number (JB-) that you need to reschedule.
3. Look for “need to add particular services to your order? Edit and modify your existing order by clicking here.”
4. On the following page, locate the calendar, select from any days that are blue, which indicates your chosen provider is available. Click “Confirm date change.”

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When initially scheduling your Moving Help Service Provider, you’ll be able to select the general time of day you want your help, (morning, afternoon, or evening). Once your Service Provider contacts you, you can discuss a more exact arrival time. Keep in mind, you’re always welcome to initiate contact with your helpers via phone call or text message with the contact information provided to your email after booking.

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Absolutely! When searching for a Service Provider, When searching for a Service Provider, enter the address for both locations to find help. Review our tips on how to pull off an affordable long distance move.

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Yes, many Moving Help Service Providers offer piano moving. Not all labor-only movers offer this service so be sure to select a provider that does. You can add this service after clicking “customize your move." Read more about how to hire piano movers with Moving Help.

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Yes, many Moving Help Service Providers offer safe moving. Not all labor-only movers offer this service so be sure to select a provider that does. You can add this service after clicking "customize your move." Read more about how to hire gun safe movers (or for any kind of safe).

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You can absolutely book Moving Help for your international move. For example, you can hire Moving Help when packing your home in the United States or Canada prior to shipping your items overseas. You can even rent U-Box® storage containers for your international move and book Moving Help to help you professionally load your containers. Read more about how to plan an international move with U-Haul.

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Absolutely, Moving Help Service Providers are available to help with delivery, loading, unloading, and even the return of your U-Box container if needed. Simply select Moving Help + U-Box on our homepage and enter information as instructed.

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Items or tasks requiring a Moving Helper to spend extra time, bring an extra set of hands, or supply specific tools to get the job done can be classified as specialty. This includes, but is not limited to:

• Junk removal
• Fish tanks/aquariums
• Pool tables
• Hot tubs
• Large gym equipment
• Marble statues
• Assemble/disassemble items

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In addition to our standard labor-only moving services, some Moving Helpers can also assist with specialty tasks like moving pool tables, hot tubs, statues, aquariums, as well as junk removal, furniture assembly/disassembly, and more.

Depending on the size or complexity, some specialty tasks may require a separate invoice. We recommend prior communication with your Moving Helper to determine whether you need additional services beyond what has already been booked.

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Yes, Moving Help Service Providers offer cleaning services. Not all helpers offer this service so be sure to select a provider that does. You can add this service by filtering for “Cleaning Services.” Learn more about hiring moving labor for house cleaning.

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Yes, Moving Help Service Providers offer packing/unpacking services. Not all helpers offer this service so be sure to select a provider that does. You can add this service after clicking “customize your move." Learn more about finding expert packing helpers for your move.

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After you and your Moving Helper agree to the additional services, the invoice will be delivered via text or email. After you receive the invoice, you have 48 hours to approve or decline it. If approved, payment will be collected immediately using your choice of a new card, a card on file, or any available credit/certificate. If declined (either by tapping “decline” or allowing the invoice to expire), your Moving Helper will be notified, and no payment will be collected.

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Yes, many of our Moving Helpers can disassemble or assemble your furniture. When your Moving Helper reaches out to you, be sure to ask whether they’re comfortable assisting with this specific task.

Your Moving Helper may want to initiate a separate invoice for furniture assembly or disassembly, depending on the size or complexity of the request. Invoices must be reviewed and approved before payment is collected, and the service is added to your order. Learn more about hiring labor-only movers to assemble or disassemble your furniture.

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To file a Safeload claim, please call Repwest Insurance at 1-800-528-7134 with your job number (JB-) ready. View more information on how to file a Safeload claim.

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There are several ways to add Safeload Coverage to your order. First, be sure to filter for "Safeload Coverage" when browsing for a provider to ensure that only eligible helpers are shown. You can also look for the “Safeload Coverage Eligible” label when shopping for providers. After you have selected an eligible provider, you will be prompted to add Safeload Coverage. Otherwise, you can check the Safeload Coverage box while customizing your move. Choose from various premium coverage amounts to fit your individual moving needs.

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Safeload is offered in all 50 U.S. It is not yet offered in Canada, however.

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Safeload coverage can only be offered by top-performing Service Providers who’ve been approved to offer this coverage. If the provider you’ve selected doesn’t offer Safeload, they may have completed fewer orders or have not yet met the minimum qualifications.