FAQ Categories
FAQ Categories
Moving Help®
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What is Moving Help?
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Moving Help is an online Marketplace that connects you with local, independent labor professionals who specialize in loading and unloading moving trucks and portable storage containers. Moving Helpers provide moving services for rates they set themselves. You select which helper you want based on reviews, rates, and services offered.
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How do I use Moving Help?
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- Enter the full address, start time, and date for when the services are needed.
- Browse reviews, rates, and services offered to select a helper. Book your helper to lock in your rate.
- Your helper will contact you before moving day to confirm the start time and any specifics about your move (heavy items, fragile items, etc.)
- When you’re 100 percent satisfied with the services provided, release your 6-digit Payment Code to your Service Providers (It was emailed to you at the time of checkout.)
- Rate and review your helpers with all the details of your experience.
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What should I expect from the Moving Help process?
Answer
Once you’ve made your reservation, your helpers will contact you before moving day to set up a specific arrival time and go over any details related to your move. When your helpers arrive, they’ll introduce themselves and their crew and ask whether there’s anything they should know before getting started. Use this time to inform them of any specialty items, extremely fragile items, or if you'd like your truck loaded in a specific way.
Remember, this is a DIY move! It’s recommended you stay on site to oversee the move. Once you’re 100 percent satisfied with your move, you can give your Service Provider the 6-digit Payment Code, which will release the funds and pay your helper.
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Are Moving Help and U-Haul® the same?
Answer
Moving Help is an online Marketplace powered by U-Haul. Moving Helpers are independent providers, not U-Haul employees or contractors.
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How do I create a Moving Help account?
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To create a Moving Help account, visit the Account page. If you've already booked your order, you'll need to reset your password to log in for the first time. From that link, you can access your Moving Help account. Please note that if you’ve made a U-Haul reservation in the past, you already have an account.
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MovingHelp.com’s Privacy Policy
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We do not sell or trade any information with any non-affiliated companies. We only share the minimum information needed to complete your service with your Moving Help® Service Provider(s). Click here for: Complete Privacy Policy
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MovingHelp.com’s Customer Agreement
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Your agreement with MovingHelp.com outlines important legal information, terms, and conditions of service. Please take the time to read your Customer Agreement.
Moving Help Service Providers
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How can I contact my Moving Help Service Provider?
Answer
After booking Moving Help, your Service Provider will contact you before moving day by phone call, text message, or email. Once your Service Provider has initiated contact, you should confirm your Service Provider’s preferred method of contact.
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Are Moving Help Service Providers insured?
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Moving Help Service Providers are not required to be insured. For added peace of mind, however, top-performing Service Providers offer Safeload® coverage.
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Do Moving Help Service Providers provide a truck or moving supplies?
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No, Moving Help Service Providers are labor-only movers. This means they can only help with loading/unloading, packing/unpacking, cleaning, and other labor-only moving services. Visit uhaul.com to rent a moving truck and order moving supplies.
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How do I place an online review of my Moving Help Service Provider(s)?
Answer
Once your job is completed, you’ll receive an email with a link to review your Service Provider. If you’re unable to find this email, you can sign onto your Customer Account, select the order number (OR-), and click “Write a review.” Note that Moving Help reviews can only be placed by customers who have paid to use the service and have administered a Payment Code. For more in-depth instructions, check out our blog post on how to leave a Moving Help review.
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How do I become a Moving Help Service Provider?
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You can become a Moving Help Service Provider by visiting MovingHelper.com and filling out the required fields. For more information, check out our “How to Become a Moving Helper” blog article.
General Moving
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How do I hire movers near me?
Answer
You can hire movers near you by visiting our homepage and entering the full service address (or addresses) where you need help. We’ll instantly provide you with a list of local labor-only movers available near the service location as well as transparent hourly rates. Review this blog article on finding the best local movers near you for more information.
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Where can I find last-minute movers?
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Good news! The Moving Help Marketplace has same-day Service Providers ready to do the heavy lifting for you. You can find last-minute providers by entering the full service address, selecting the time and date you need last minute help, reviewing the providers, and booking the available providers.
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How size moving truck do I need?
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You can figure out what size moving truck you need by using the U-Haul Truck Guide. Read more information about what size truck you need.
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Do I have to be present for my Moving Help job?
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It’s highly encouraged that you stay on site to ensure your move goes as planned for the time booked. This gives you the opportunity to easily communicate specific instructions to your Service Providers or add hours to your move if needed.
Payment
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What is a Payment Code?
Answer
Your Payment Code is a 6-digit code used to release your prepaid funds to your Service Provider. You're in control — make sure you're satisfied with the work before giving your Service Provider your Payment Code. Learn more about when to release the Payment Code.
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Where is my Payment Code?
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Your Payment Code is on your receipt and confirmation email. Your Payment Code also can be found in your Customer Account. If you selected the text message alert option when booking, you’ll also receive your Payment Code there. You also can email support@movinghelp.com for assistance.
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Can I tip my Moving Help Service Provider(s)?
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Yes, we encourage tipping! The standard amount to tip movers is about $20.00 per helper, per two-hour job. You can adjust this amount based on your level of satisfaction with your move. Although not necessary, your helpers will deeply appreciate receiving individual tips.
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Why is my credit card charged when I book?
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Your card is charged right away, and the funds are placed in escrow to assure your Service Provider that payment will be available upon job completion. In the event services are no longer needed, a full refund can be processed upon your request.
Pricing
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Are there any hidden fees?
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No, there are never hidden fees when you book helpers on the Marketplace. The price you see during checkout is the price you pay after the service(s) are complete.
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Do Moving Help Service Providers charge for travel time?
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No, travel time is included in your Service Provider’s hourly rate. The only time you would ever pay for transportation is if you’re having a U-Box® storage container picked up or delivered by a Service Provider. Learn more about U-Box container services offered by Moving Help Service Providers.
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What is the Refundable Marketplace Fee?
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The Refundable Marketplace Fee helps cover the costs of managing and servicing the Moving Help Marketplace, maintaining the customer care center, and developing new tools for Moving Help customers to utilize during their transactions. The fee is refunded to the customer once they have submitted a review of their Service Provider and overall experience within 60 days of their scheduled transaction. Customer feedback is essential for the ongoing growth and success of the Marketplace, enabling Moving Help to enhance the customer experience.
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Can I book a reservation over the phone and what is the Phone Reservation Fee?
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Yes, you can book Moving Help over the phone. It’s strongly encouraged, however, that customers book their helpers online. If you book your helpers with Moving Help Customer Service, the Phone Reservation Fee will apply to the reservation.
The Phone Reservation Fee is a non-refundable fee assessed to customers who book Moving Help over the phone. This fee helps offset the costs of maintaining the phone reservation system and providing adequate reservation services to customers. Customers may avoid this fee by booking their helpers on MovingHelp.com or uhaul.com/MovingHelp.
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Do Moving Help Service Providers charge for flights of stairs?
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Moving Help Service Providers don’t charge for flights of stairs. Instead, we encourage you to account for how many flights of stairs your job requires when placing your order, seeing as the number of stairs will affect how long it may take for your helpers to complete the job. On average, each flight of stairs adds about one hour to the job.
Support
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How can I contact Moving Help support?
Answer
To contact Moving Help support, visit our “Contact Us" page where you can send us a message or start a live chat. In addition, you can reach Moving Help support anytime via your Customer Account or by emailing support@movinghelp.com.
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Can I talk to someone on the telephone?
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Any communication regarding your move should be with your Service Provider(s) directly.
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What if my Service Provider is done and I am not happy?
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We encourage you to resolve any issues you may have with your Service Provider directly. As the holder of the Payment Code, you’re in control. Your Service Provider is only paid after you provide the Payment Code. Before giving the Payment Code, clearly communicate what they need to do to make the situation right, while being flexible and realistic. If the issue is related to damage, give the Payment Code in exchange for an agreed upon reimbursement amount.
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How do I file a claim?
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Visit our Issue Resolution page to file a claim. Note that you need your email address and the last four digits of your credit card to file a claim.
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How do I get a refund?
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If you’re unsatisfied with the outcome of your move, any disputes will need to be resolved solely between you and your Service Provider directly. Use your Payment Code as leverage to ensure that you’re pleased with your service and remember to not give your Payment Code until you’re 100 percent satisfied.
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How do I cancel my Moving Help order?
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You can cancel your order by filling out the form on our Contact Us page. Please allow 5-7 business days for the refund to post to your account. For more information, check out our blog post on canceling or rescheduling Moving Help.
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What if my Service Provider doesn’t show up?
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It’s best to be proactive. Call your Service Provider the day before and confirm scheduling. If you have tried calling them and they won’t return your call, sign into your Customer Account and select a new Service Provider that offers same-day service.
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What if my Service Provider damages my property?
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If a Service Provider damages your property, communicate with them and work to find a resolution. Remember, your Payment Code ensures you’re in control. Service Providers will be motivated to find a solution since they don’t get paid until you give them your unique Payment Code.
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Can I be refunded after releasing my Payment Code?
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Once you release the Payment Code to your provider and it has been entered into their account, the funds will then leave escrow, becoming your provider’s money, and out of our control. Read more about when to release the Payment Code.
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How do I cancel my order and reschedule a new one using the funds already provided?
Answer
To reschedule with a different Service Provider:
- Sign into your Customer Account.
- Locate the job you would like to cancel. Click on the appropriate job number (JB-) and select “No longer need moving services? Cancel this job by clicking here.”
- Follow the prompts and select the box next to “I would like to schedule another helper.”
- Go to your Account Details page and select the VIP Info to retrieve your store credit certificate. Use this credit number on the checkout page when rebooking.
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Does Moving Help offer driving services?
Answer
Moving Help doesn’t offer driving as one of our services because we’ve found that the cost would outweigh the benefit provided to you, the customer. Moving Help, powered by U-Haul, is dedicated to providing access to a low-cost, hands-off move.
Scheduling & Timing
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How many hours do I need?
Answer
A standard move takes anywhere from 2 to 8 hours, but every move is unique. You can use our Estimator Tool to help determine the number of hours needed based on the size of your home. Just remember some variables may increase your time needed, such as: stairs, heavy or bulky items, disassembling furniture, and special placement of items.
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Why a minimum of 2 hours?
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Our Service Provider(s) need a minimum of two hours to make it economically feasible to perform a quality service. When booking Moving Help, select the amount of time you need, starting at two hours, as well as how many helpers.
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What if I underestimated the time I need?
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No problem. Go to your Customer Account and add hours, services, or even additional Service Providers to your existing order. We add it to your account, and the Payment Code stays the same!
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What if I overestimated the time needed?
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Your Service Providers are there to help you! Ask whether they can help with something else you would rather not do yourself, such as cleaning, unpacking, or organizing. Take advantage of the time you booked because your Service Provider(s) are paid for the time requested regardless of the actual hours worked.
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What hours do Moving Help Service Providers work?
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Moving Help Service Providers typically work during standard business hours, but many Service Providers are willing to accommodate a more atypical schedule. Be sure to contact your provider as soon as you book Moving Help to see whether they can complete your specific move as needed.
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How do I update my Moving Help® reservation to add hours, edit time, or change the date?
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To update your Moving Help® reservation, log into your Moving Help® account, select the “My Jobs” to find the job you would like to edit.
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Can I get Moving Help® by the hour?
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Yes! When scheduling your Moving Help® you get to select the amount of time you want help, as well as how many helpers. You can hire movers for as little as two hours.
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How do I modify an order date?
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To modify an order date:
- Log into your Customer Account.
- Select the job number (JB-) that you need to reschedule.
- Look for “need to add particular services to your order? Edit and modify your existing order by clicking here.”
- On the following page, locate the calendar, select from any days that are blue, which indicates your chosen provider is available. Click “Confirm date change.”
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When are my Service Providers showing up?
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When initially scheduling your Moving Help Service Provider, you’ll be able to select the general time of day you want your help, (morning, afternoon, or evening). Once your Service Provider contacts you, you can discuss a more exact arrival time. Keep in mind, you’re always welcome to initiate contact with your helpers via phone call or text message with the contact information provided to your email after booking.
Specialty Moves
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Can I use Moving Help if I am moving cross country?
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Absolutely! When searching for a Service Provider, When searching for a Service Provider, enter the address for both locations to find help. Review our tips on how to pull off an affordable long distance move.
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Does Moving Help offer piano moving?
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Yes, many Moving Help Service Providers offer piano moving. Not all labor-only movers offer this service so be sure to select a provider that does. You can add this service after clicking “customize your move." Read more about how to hire piano movers with Moving Help.
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Does Moving Help offer safe moving?
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Yes, many Moving Help Service Providers offer safe moving. Not all labor-only movers offer this service so be sure to select a provider that does. You can add this service after clicking "customize your move." Read more about how to hire gun safe movers (or for any kind of safe).
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Can I use Moving Help for my international move?
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You can absolutely book Moving Help for your international move. For example, you can hire Moving Help when packing your home in the United States or Canada prior to shipping your items overseas. You can even rent U-Box® storage containers for your international move and book Moving Help to help you professionally load your containers. Read more about how to plan an international move with U-Haul.
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Can I hire Moving Help Service Providers to assist me with my U-Box® container?
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Absolutely, Moving Help Service Providers are available to help with delivery, loading, unloading, and even the return of your U-Box container if needed. Simply select Moving Help + U-Box on our homepage and enter information as instructed.
Additional Services
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Does Moving Help offer cleaning?
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Yes, Moving Help Service Providers offer cleaning services. Not all helpers offer this service so be sure to select a provider that does. You can add this service by filtering for “Cleaning Services.” Learn more about hiring moving labor for house cleaning.
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Does Moving Help offer packing and unpacking services?
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Yes, Moving Help Service Providers offer packing/unpacking services. Not all helpers offer this service so be sure to select a provider that does. You can add this service after clicking “customize your move." Learn more about finding expert packing helpers for your move.
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Can Moving Help Service Providers assemble/disassemble furniture?
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Yes, many of our Moving Help Service Providers can disassemble or assemble your furniture while moving. When your Service Provider reaches out to you, be sure to ask whether they’re comfortable assisting with this specific task. Learn more about hiring movers to assemble or disassemble your furniture.
Safeload®
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How do I file a Safeload claim?
Answer
To file a Safeload claim, please call Repwest Insurance at 1-800-528-7134 with your job number (JB-) ready. View more information on how to file a Safeload claim.
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How do I add Safeload to my order?
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There are several ways to add Safeload Coverage to your order. First, be sure to filter for "Safeload Coverage" when browsing for a provider to ensure that only eligible helpers are shown. You can also look for the “Safeload Coverage Eligible” label when shopping for providers. After you have selected an eligible provider, you will be prompted to add Safeload Coverage. Otherwise, you can check the Safeload Coverage box while customizing your move. Choose from various premium coverage amounts to fit your individual moving needs.
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Where is Safeload available?
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Safeload is offered in all 50 U.S. It is not yet offered in Canada, however.
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Why doesn't my Service Provider offer Safeload Coverage?
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Safeload coverage can only be offered by top-performing Service Providers who’ve been approved to offer this coverage. If the provider you’ve selected doesn’t offer Safeload, they may have completed fewer orders or have not yet met the minimum qualifications.
COVID-19
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Is Moving Help® still available during the COVID-19 crisis?
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Yes, Moving Help® is still available during the COVID-19 crisis. Moving Help® has been deemed essential, allowing Service Providers to still offer affordable and reliable moving labor to the public.
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What type of precautions are Moving Help® Service Providers taking?
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Moving Help® has continued to update all Service Providers with recommended precautions suggested by the CDC. We have encouraged them to follow set guidelines and practice social distancing.