Frequently Asked Questions about Moving Help®
What Is Moving Help®?
Moving Help® is an online marketplace that connects you to quality laborers. Moving Help® Service Provider(s) provide their labor services for a set price listed on our web site. You select which laborer you want based on the reviews they have established by providing their services to other families.
To use Moving Help® it’s as easy as:
- Enter your full address and zip code where your services are needed.
- The Moving Help® Service Providers should contact you within 24 hours! Talk to your Moving Help® Service Provider(s) to work out all the scheduling details.
- When the job is done to your satisfaction, give them your payment code. It was emailed to you at the time of checkout.
- Provide a review for the next family with all the details of how outstanding your Moving Help® Service Provider(s) performed.
What is a PAYMENT CODE?
I am glad you asked, this is a 6-digit code, which holds your prepaid funds until the job is completed. It is your assurance that all the work is done to your satisfaction! Moving Help® will never release that information without your permission, you are in control of making sure you are happy with the work performed BEFORE the Moving Help® Service Provider(s) are paid.
Can’t find your PAYMENT CODE?
Easy, it’s located on your receipt, and we also included it in your confirmation email. If you lost your receipt and trashed your email, no problem, sign into your Customer Account it is also available there. If you selected the text message alert option when ordering you can also find your payment code, there or email firstname.lastname@example.org.
Why can’t I talk to someone by TELEPHONE?
We only provide the connection to quality laborers, your communication should be directly with your Moving Help® Service Provider(s), and after all they work for you. In addition, you can reach Moving Help® support anytime via your customer account or email@example.com.
Do Moving Help® Service Provider(s) provide a TRUCK or SUPPLIES?
No, we are a connection to labor only services. You can visit uhaul.com to order a truck, or any moving supplies you may need.
What if a Moving Help® Service Provider doesn’t SHOW UP?
It’s best to be proactive, call your Moving Help® Service Provider the day before and confirm scheduling. If you have tried calling them and they won’t return your call just sign into your Customer Account and select a new Moving Help® Service Provider that offers same day service.
What if a Moving Help® Service Provider DAMAGES my property?
Your Payment Code ensures you’re in control. Communicate with your Moving Help® Service Provider and find the best resolution to any problems that arise. Moving Help® Service Providers are motivated to satisfy the customer since they don’t get paid until you release the payment code.
How many HOURS do I need?
A standard moves take anywhere from 2-8 hours. Every move is unique. You can access our Estimator Tool to help determine the number of hours needed based on the size of your home. Just remember some variables may increase your time needed, such as: stairs, heavy or bulky items, disassembling, and special placement of items.
Why a MINIMUM of 2 Hours?
Our Moving Help® Service Provider(s) need to have a minimum of 2 hours to make it economically feasible to perform a quality service.
What if I UNDERESTIMATED the time I need?
No problem, go to your Customer Account and add hours, services, or even additional laborers to your existing order. We add it to your account and the payment code stays the same!
What if I OVERESTIMATED the time needed?
Your Moving Help® Service Provider(s) are there to help you, ask if they can help with something else you would rather not do yourself, such as: clean up, unpacking, and organizing. Take advantage of the time you have your Moving Help® Service Provider(s) because they are paid for the time requested regardless of actual hours worked.
Can I tip my Moving Help® Service Provider(s)?
Yes, we encourage tipping!
Can I get Moving Help® Service Provider(s) to assist me with my U-BOX container?
Absolutely, Moving Help® Service Provider(s) are ready to help with delivery, loading, unloading, and even the return of your U-Box container if needed. Simply click Existing U-Box customer on our home page, and enter information as instructed.
How do I place an online REVIEW of my Moving Help® Service Provider(s)?
Easy, we send you a link once your Moving Help® Service Provider(s) are paid via email. You have 60 days to post your review online. If you can’t locate the email just access your Customer Account and select REVIEW JOB.
How do I CANCEL my order?
Access your Customer Account to cancel your order, your funds should be available within 5 business days of cancellation. We process all refunds immediately upon cancellation. Please contact your banking institution if the funds are not available within a week.
Are Moving Help® Service Providers Bonded or Insured?
Moving Help® is a labor only MarketPlace, Moving Help® Service Provider(s) are not required to be bonded or insured. If your apartment building/residence requires bonded movers, simply advise them you are completing a self-move and this is not required.
MovingHelp.com’s CUSTOMER AGREEMENT
Your agreement with MovingHelp.com outlines important legal information, terms, and conditions of service. Please take the time to read your Customer Agreement.
What if the Moving Help® Service Provider is done and I am not happy?
As the Moving Help® Service Provider is only paid once you provide the Payment Code, it is essential to resolve any issues you may have so that they can receive payment and ensure a positive review. If the Moving Help® Service Provider is finished earlier than the booked time, consider having them do other work during the move in, such as taking boxes and items to the trash and general cleanup or even maybe have them do some furniture assembly. If the issue is related to damage, then discuss the reimbursement amount with the Moving Help® Service Provider and exchange the Payment Code in return for an agreed upon amount. If the service wasn't to your liking, you hold the payment and the ability to leave a review. Tell the Moving Help® Service Provider what they need to do to make the situation right. Be flexible and realistic with a resolution, but be firm, you are in control.
Are there any hidden fees?
No there are never hidden fees. Any service that you are requesting through the website is all you will need to pay for.
Can I use Moving Help® if I am conducting a cross country move?
Absolutely! When searching for a Moving Help® Service Provider click “I need Moving Help® at two locations” to find help at both your first and last destination.
How big of a truck do I need?
You can figure out what size truck you need by using the U-Haul Truck Guide.
Can I use Moving Help® for my international move?
You can absolutely use Moving Help® for your international move. You can hire Moving Help® when packing up your home in the United States or Canada prior to shipping your items. You can use U-Haul’s® U-Box® for your international move.
How can I contact my Moving Help® Service Provider?
After placing an order with Moving Help® you should be contacted by your service provider, whether that be by phone call, text, or email. Once your Moving Help® Service Provider has initiated contact you will know what means you need to use to stay in communication with them.
How to contact Moving Help® support?
To contact Moving Help® support, visit MovingHelp.com, click on “Customer Support”,once there click “Contact Us”, there you will be able to send us a message. On the “Customer Service” page there is also an option to begin a live chat.
How can I file a claim?
You can file a claim by visiting MovingHelp.com, clicking on “customer support” in the top right-hand corner, from there selecting “Issue Resolution”, and when you have reached the“Resolution Center” you will be able to file a claim.
Do Moving Help® Service Providers charge for travel time?
No, travel time is included in your Moving Help® service provider’s hourly rate. The only time you would ever pay for transportation is if you are having a U-Box picked up or delivered.
How do I create a Moving Help® account?
In order to create a Moving Help® account, please log onto MovingHelp.com and click on the “My Account” tab. You will be directed to the “My Account” page, where you have the option to click on linked text that reads: “Create an account here”. From that link, you will then be able to make a Moving Help® account.
How do I update my Moving Help® reservation in order to add hours, edit time or change the date?
To update your Moving Help® reservation, log into your Moving Help® account, select the “My Jobs” to find the job you would like to edit.
What hours can Moving Help® Service Providers work?
Moving Help® Service Providers typically work during standard business hours, but many service providers are willing to accommodate a more atypical schedule. Be sure to contact your mover as soon as you schedule Moving Help® to see if they can complete your specific move as needed.
What should I expect from the Moving Help® process?
Once you have made your Moving Help® reservation, your Moving Help® Service Provider should contact you to set up a specific arrival time and go over any details related to your move. When your mover arrives on your moving day, they should introduce themselves and their crew. They should also ask if there is anything they should know before beginning, this the time for you to inform them of any specialty items, extremely fragile items, or if you would like your truck loaded in a specific manner. Once your move has been completed to your satisfaction, you can give your service provider the payment code which will release the funds and allow them to get paid.
What is the service fee?
The service fee is a $5.95 charge that can be refunded after completing a customer review. If a customer happens to place their order over the phone with an agent, they will be charged a $9.95 service fee that is non refundable regardless of the completion of a review.
Can I get Moving Help® by the hour?
Yes! When scheduling your Moving Help® you get to select the amount of time you want help, as well as how many helpers. You can hire movers for as little as two hours.
How do I hire movers near me?
You can hire movers near you by visiting MovingHelp.com and providing the address or addresses where you need help at, please make sure you enter the zip code. Moving Help® will instantly give you local movers available near the location entered.
Where can I find last minute movers?
You can find last minute movers by visiting MovingHelp.com, entering the location you would like help, select the date and time you need last minute help, view the available movers, then book your reservation and your Moving Help® Service Provider will contact you.
Does Moving Help® offer piano moving?
Yes, Moving Help® Service Providers offer piano moving. Not all movers offer this service so be sure to select a provider that does. You can add on this service after clicking“customize your move”.
Does Moving Help® offer safe moving?
Yes, Moving Help® Service Providers offer safe moving. Not all movers offer this service so be sure to select a provider that does. You can add on this service after clicking "customize your move".
How much do I tip movers?
A standard amount to tip movers is roughly $20.00 dollars per mover per 2-hour job. You can adjust this amount based on your level of satisfaction with your move. Although not necessary, your movers will deeply appreciate receiving individual tips.
Why is my credit card charged when I book?
Your card is charged immediately, and the funds are placed into escrow to ensure the Moving Help® Service Provider that funds will be available upon the completion of the job. In the event services are no longer needed, a full refund can be processed upon your request.
Why are Moving Help® Service Providers not insured?
To pass on cost savings to you, we recognize that not every move requires insurance and that is why we leave the decision of how to protect your items between you and your provider.
Does Moving Help® offer Cleaning?
Yes, Moving Help® Service Providers offer cleaning. Not all movers offer this service so be sure to select a provider that does. You can add on this service by selecting Cleaning Services in the filter section.
Does Moving Help® offer packing and unpacking?
Yes, Moving Help® Service Providers offer packing/unpacking. Not all movers offer this service so be sure to select a provider that does. You can add on this service after clicking “customize your move”.
How do I get a refund from Moving Help® ?
If after receiving Moving Help® you are unsatisfied with the outcome of your move, any disputes will need to be resolved solely between you and your service provider. Use your payment code as leverage to ensure that you pleased with your service and remember to not relinquish your payment code until you are fully satisfied.
Are Moving Help® and U-Haul® the same?
Moving Help® is a sister company of U-Haul®. Both Moving Help® and U-Haul® are subsidiaries of AMERCO.
Can Moving Help® Service Providers assemble/disassemble furniture?
Yes, many of our Moving Help® Service Providers are able to disassemble or assemble your furniture while moving. When your Moving Help® provider reaches out to you be sure to ask if they are comfortable assisting with this specific task.
When are my service providers showing up?
When initially scheduling your Moving Help® Service Provider you will be able to select the general time of day you want your help, (morning, afternoon, evening). Once your service provider contacts you, you will then be able to discuss a more exact arrival time. Keep in mind that you are always welcome to initiate contact with your movers via phone or text message with the contact information provided to your email after booking.
How do I become a Moving Help® Service Provider?
You can become a Moving Help® Service Provider by visiting MovingHelper.com, selecting “register”, and filling out the required fields to begin the process of becoming a Moving Help® Service Provider.
How do I cancel my Moving Help® order?
You can cancel your order by filling out the form in the Customer Service section of our website. Please allow 5-7 business days for the refund to post to your account.