To be fair the actual services were good but wanted to let people know about the refund problems. Due to some U-Haul issues the movers were overpaid and refuse to refund the money!
James E. | Buckeye, AZ
(Reviewed on 04/18/2024)
LAUREN V. | El-Mirage, AZ
(Reviewed on 03/01/2024)
Excellent job super professional
Donald C. | Glendale, AZ
(Reviewed on 02/23/2024)
Josh was a great help to me today, on extremely short notice, about an hour. He was very professional, on time, & careful with my belongings. I will definitely be calling him again very soon. Thank you!
Tracey D. | Phoenix, AZ
(Reviewed on 01/20/2024)
Our 5 U-boxes from U-haul were delivered by MovingHelp. Alan Renteria, the driver, reached out via email & text several days ahead. He was very responsive and was extremely helpful. 1st, the U-haul app wasn't working so I couldn't upload pics of where place the U-boxes. He went above and beyond and found a picture on Google maps and we figured it out. Then there was miscommunication with U-haul themselves. We were told that we could have the U-boxes on our property for the amount of time we needed, the monthly rental fee would continue while we had them. Found out that Moving Help delivers the U-boxes on trailers and the trailers can't be kept. I started to panic, but Alan worked with his manager and made it so we could keep them up to a week if we needed. Then the last trailer had something wrong with it so he couldn't drop it and leave it, so he actually helped unload the u-box so he could take it back that night. We couldn't have done this without all of Alan's help.
Debbie P. | PAYSON, AZ
(Reviewed on 10/04/2023)
I thought I was hiring professionals who would know how to properly load a U Box. The owner and supervisor whined about the heat the entire time, even though he didn't do a lot of heavy lifting. His workers came from Craigslist. My U Boxes haven't arrived yet; I don't know how much has been damaged. I'm dreading their arrival. I was supposed to move on July 7. I'm not sure what happened between this mover and U Haul but I really don't appreciate that my move was delayed a day and a half by the people who were hired to make sure it went off without a hitch. This was a very disappointing experience. I wish I had spent the extra $300 to get real professional movers and not part time gig hunters who really didn't care about my things, even though they were being paid to care. I also don't like how he wanted to be paid in cash for a third U Box that U Haul and movinghelp.com couldn't coordinate between their software. I can't believe this review site is asking for a tip for the helpers.
Linda S. | Mesa, AZ
(Reviewed on 07/16/2023)
They were absolutely AMAZING!! They’re so kind and worked really fast, even though they were behind schedule they got us out of our house in just 2 hours!
Madalynn C. | Peoria, AZ
(Reviewed on 06/27/2023)
Dennis G. | Surprise, AZ
(Reviewed on 05/20/2023)
These guys were awesome. Fast and efficient and they packed the U-boxes to perfection.
DEREK F. | PEORIA, AZ
(Reviewed on 04/14/2023)
Thank You to Alan & Mic for doing an awesome job!
Jodi B. | WICKENBURG, AZ
(Reviewed on 04/01/2023)
I hired two guys at the very last minute. They showed up on time very hard-working. We finished in three hours instead of four. I plan to use them again.
Gail P. | Goodyear, AZ
(Reviewed on 12/26/2022)
I didn't receive my U-Boxes on 11-26, they were delivered on 11-28 as my driver had truck issues. But Alan was really great, he helped load up all my stuff and it was all done in one day.
MARLISHA L. | Payson, AZ
(Reviewed on 11/28/2022)