Terrible experience! We booked 3 movers, but only 2 very young, inexperienced workers showed up. They were clearly overmatched by the physical demands of the job and worked at an incredibly slow pace. We actually had to step in and work alongside them just to ensure our furniture wasn't damaged and to make our elevator booking on time. Manager Charlie arrived 90 minutes late and didn't bring a 4th person until 2.5 hours into the job. He then tried to charge us more for the extra help we only needed because his original crew was so unprepared and short-staffed. Worst of all, despite the job finishing early based on our person-hour payment, Charlie pressured us into paying $45 cash for GST. This is a total violation of U-Haul’s terms, as all payments must stay on the platform. Between the minor damages and the unprofessional run-around, this was a nightmare. Charlie ignored my private messages to resolve this. Save yourself the stress and hire a professional crew that follows the rules.
Alireza A. | Vancouver, BC
(Reviewed on 02/23/2026)
The Happy Crew were very communicative, punctual, and speedy. They made for a much easier day moving!
CAMERON JAMES MORRISON R. | North Vancouver, BC
(Reviewed on 01/19/2026)
The two fellows were friendly, worked hard, and took good care with our stuff. They did a particularly good job wrapping things in blankets. Thanks!!
RODNEY G. | Vancouver, BC
(Reviewed on 11/14/2025)
The guys were patient, careful, and well-organized. I had a lovely experience with them and they were very kind when the neighbourhood kids came to check us out! I had a couple of tricky pieces and a narrow stairway down to the door but they handled everything like pros and there were no issues or damage. Would recommend or use them again. Thanks again Happy Crew ;)
Anne M. | Surrey, BC
(Reviewed on 08/16/2025)
The crew was very helpful and quick with unpacking our uhaul. Also very gentle with breakables and made our move much easier. Thanks again guys!
Danika D. | Victoria, BC
(Reviewed on 08/07/2025)
We had 2 guys for 3 hours and were worried we wouldn't get it done in time based on how long it first took to pack the truck and we only had 1 elevator at the new building. But Steven and Alan were extremely efficient! We were done unpacking in less than the time allocated so were able to move furniture around the apartment with the guys to help us. I am not sure why GST is not included in the price on the website and needs to be sent after the move
Hayley R. | Calgary, AB
(Reviewed on 07/03/2025)
Shaun S. | Coquitlam, BC
(Reviewed on 06/27/2025)
These guys are amazing! Highly recommended!!
Martin B. | Port Moody, BC
(Reviewed on 05/12/2025)
I am extremely pleased with the help we got today. It made moving day a breeze! They were friendly and extremely helpful. Also were very carful with everything they moved! Thank you!
Laura M. | Vancouver, BC
(Reviewed on 03/22/2025)
The loading service went amazingly well. I really appreciated the team’s promptness and professionalism. Angel was so good and loaded up the entire van perfectly.
Seerat D. | Burnaby, BC
(Reviewed on 03/20/2025)
Communication was good & the guys were efficient!
Amelia P. | Vancouver, BC
(Reviewed on 02/10/2025)
Both Lucas and Pablo were highly professional. They arrived on time and unloaded the truck properly. They made handled everything with care and went above and beyond to help us.
Rakshanda A. | Richardson, TX
(Reviewed on 11/09/2024)