Tony H. | Grimes, IA
(Reviewed on 10/02/2025)
Only recommendation is to ensure you are on time.
Tony H. | Grimes, IA
(Reviewed on 10/01/2025)
Company's first crew was a no-call, no-show. Owner pushed out a second crew but they had no equipment. It was not well communicated by the appU-Haul website that I as a Customer would need to rent a dolly, and my notes placed a request for a dolly, my notes were clear that I had heavy items. The crew went out and bought a dolly, but UHaul should make it more clear that Customers are supposed to supply these things.
Nicholas L. | Nevada, IA
(Reviewed on 10/01/2025)
tipped cash, great help!
andrea f. | Ankeny, IA
(Reviewed on 09/22/2025)
Great guys! Worked together and got the job done!
Stacy H. | Ankeny, IA
(Reviewed on 09/21/2025)
The men were great and very friendly. I would recommend this company.
Diane D. | Boone, IA
(Reviewed on 09/18/2025)
Heidi M. | Johnston, IA
(Reviewed on 08/29/2025)
Jesus D. | Ames, IA
(Reviewed on 08/02/2025)
This was such a great experience. They kept up with me with good contact and they worked both quickly and carefully to pack my truck. If I come back that way, I will definitely use them again!
Kane A. | Des Moines, IA
(Reviewed on 07/31/2025)
Great company and helpers, would highly recommend. They communicated with me on the day of via both text and phone call, and they stayed slightly past the allotted 2 hour timeframe out of the kindness of their own hearts because they knew we needed the help. Very thankful for their services!
Sarah M. | Ames, IA
(Reviewed on 07/27/2025)
JAMES L. | Ames, IA
(Reviewed on 07/01/2025)
The crew that arrived were polite but not properly equipped for the needed service. I had noted there were several large and heavy items we’d need to move when we booked the services. Moving or lifting straps or similar would likely be required but the crews did not have anything with them. I also questioned the proper attire for the move. One mover was wearing slides and the other had house shoes on which seemed unsafe for the moving tasks. They struggled with the heavy items and progress was extremely slow for the work needed. I did step in and help with a few items to try and speed up the process but we only completed about 60 percent of planned work in the 2 hours we purchased. We definitely did not accomplish what we had hoped to complete with this service and not satisfied overall for the cost we paid. Again, workers were polite but definitely not dressed or equipped for the task.
Josh J. | Urbandale, IA
(Reviewed on 06/24/2025)