Reserved 3 hours for load and unload. Upon loading I was informed that was only a promotional rate online and he didn’t care about what was booked in advance. Ended up having to pay more money just to get them to unload the truck they loaded. In total, it cost more than 2x the amount reserved initially. This should’ve been communicated when he first called to confirm the reservation and I stated it was for loading and unloading.
Cassandra S. | Chesapeake, VA
(Reviewed on 04/03/2026)
Very fast and productive will definitely recommend and use again.
AMANDA L. | Newport news, VA
(Reviewed on 04/01/2026)
When they got there they asked if they were loading and unloading and I said yes. About an hour later I said to one of the movers that if we needed to go to the second location to start unloading I could get the rest of the items in the storage unit myself, but he said it was fine they’d have time for it all. After the loaded my truck (1.5 hours into a 3 hour reservation) the lead guy said they would only unload my items if I agreed to pay them double. I refused and tried calling U-Haul but couldn’t get in touch. The main guy kept saying to me ‘we aren’t crackheads, we don’t work for free’. Inevitable I didn’t want to keep going back and forth so I just conceded and gave them my payment code. When I went to unpack the truck myself, the truck was a mess and several boxes were damaged and items broken.
Nicole R. | Suffolk, VA
(Reviewed on 03/30/2026)
These movers was excellent and friendly and great communication.
ariana l. | bostonn, MA
(Reviewed on 03/30/2026)
JOSEPH M. | Suffolk, VA
(Reviewed on 03/25/2026)
Great job, on time, quick and with care.
GUILLERMO G. | Virginia Beach, VA
(Reviewed on 03/25/2026)
Very professional, organized, and they work fast.
JOHNATHAN D. | Hampton, VA
(Reviewed on 03/12/2026)
JACKSON Q. | newport news, VA
(Reviewed on 03/07/2026)
Kecia H. | Suffolk, VA
(Reviewed on 02/22/2026)
These guys were amazing!! On time, SO FAST, professional, and efficient! Came totally prepared and would 100 percent recommend for anyone moving!
Emily C. | Virginia Beach, VA
(Reviewed on 02/20/2026)
was on time and got a 2 hr job done in 1 hr! very professional! 10 out of 10 definitely recommend
makayla r. | Jacksonville, FL
(Reviewed on 02/16/2026)
Mary S. | Norfolk, VA
(Reviewed on 02/14/2026)