Customer Reviews for bng

Tony and the crew were incredibly helpful. The were very communicative and responsive during the moving process.

Jacob P. | Richfield, MN

(Reviewed on 07/08/2026)

The movers were polite and moved as directed. The service itself was great thank you. However the communication on scheduling needs major improvement. I scheduled for a 4pm or 4.30pm start I called them to schedule and he said maybe around 4.30-5pm. I said ok that works. At 4.51pm he texts me they are 30mins out. Sure I can wait even though I'm already at the storage facility, because our scheduled time was 5pm latest. I waited, and waited; I followed up with texts; at 5.57pm they responded, 10 mins away. WOW WHAT?! So I waited for an entire hour just to be told, 10mins. Sure I'll wait because I was told 30mins plus another 10mins. What is 10 more mins going to do? So I waited AGAIN. It wasn't until 6.13pm that they arrived to the location. Communication needs to dramatically improved having a customer wait over an hour is unacceptable.

Mai V. | Tulaa, OK

(Reviewed on 06/17/2026)

We tried to give the movers the benefit of the doubt. And as we are unloading our trailer, we feel we absolutely wasted our money. The movers left before checking if our trailer could shut. So we spent an hour trying to redo what they did. As we are unloading they did an awful job maximizing the space and you can tell they just threw things in there. We had moving blankets that they didn’t bother to use to protect our furniture. And because of the poor packing of the trailer, we now have to spend double the money to drive back to finish the move. On top of that, all they really moved was the couches and we had to undo ALL of the boxes they did because we couldn’t shut the trailer. One of the movers asked us for a tip so we tipped $20 cash..as we were walking away the other mover ran up to us asked if that tip was for the both of them. Of course we felt guilty, we tipped another $20. We tipped because we thought they were pleasant and was before we tried shutting the trailer.

Mariah K. | Eagan, MN

(Reviewed on 06/09/2026)

Omg they are so good

Emma K. | New-Hope, MN

(Reviewed on 05/30/2026)

The communication leading up to and the day of my move was terrible. They didn't reach out to confirm an arrival time and it was less than 24 hours before my move so I reached out to them. They never confirmed their arrival time so I just say around waiting, calling and texted them. Whoever is in charge of organizing where the movers go and when said he couldn't get ahold of the guy who was supposed to come out. Eventually, I got a call saying, we're here, with no heads up. Turns out they sent two different guys to cover for the others. They were very nice and did a good job but I'd never use this company again. Moving is already stressful. No need to be wondering if your movers are going to show up.

ASHLEY W. | Burnsville, MN

(Reviewed on 05/26/2026)

They quit 40 minutes before the 2 hours was up I was told I had to book another hour for them to continue work I wasn’t happy about that

Bobby R. | Minneapolis, MN

(Reviewed on 05/17/2026)

Terrance and Duke were amazing, professional, creative, and were able to accomplish the impossible (seriously my friends and I think they're superheroes). Thank you Terrance and Duke, you rock!!!! Give them a raise, they deserve it!

Zoe L. | Woodbury, MN

(Reviewed on 05/15/2026)

Respectful, thorough, and very efficient.

Charity A. | Roberts, WI

(Reviewed on 05/04/2026)

Tony, the lead mover, and his crew were fantastic! I can’t say enough about them. They had to move me two days in the rain due to my disorganization and that there were 2 destinations involved. They were fast but careful.

Julliann L. | Fort Snelling, MN

(Reviewed on 04/21/2026)

They did a great job. What took them 2hrs to load took far less to unload.

Erik C. | Bayport, MN

(Reviewed on 04/20/2026)

The kids that helped us were very professional and hard workers!

Elizabeth T. | Bayport, MN

(Reviewed on 04/18/2026)

They two guys were very cooperative and willing to provide any required assistance.

Clinton N. | St Paul, MN

(Reviewed on 04/11/2026)