My overall experience was negative. Most importantly, a piece of my bed frame never made it into the U-Box, and the owner blamed the moving person (a subcontractor from Craigslist), refused to resolve the loss, and stated that Trusty Dad was no longer in operation. In terms of communication, the movers were not proactive in reaching out, and I had to contact them about the date and my moving needs. Only one person came to pack an entire U-Box, which showed unpreparedness. I had a pile of boxes and only a couple pieces of larger furniture to put into the box, which took several hours. Overall, disappointed by the service and being stuck with an incomplete bedframe that I will need to fully replace.
Karina B. | Boston, MA
(Reviewed on 08/26/2026)
He didn’t get the biggest things loaded first and we had to trash our mattress and leave it behind. We tried to get him to get the bed frame but he broke that hammering it. We should have supervised everything he was doing but I did not think I needed to. I have used moving help before and they know how to pack. He did get our many boxes in but those we may have shipped can’t ship a mattress or metal bed frame. He got there at 730 pm and it was getting to dark to see to re pack it and he wanted to leave. He was slamming the door closed on the side of the tv that was in a uhaul tv box. He had his kids helping him that is why I tipped him in cash but I should not have
Kellie O. | Las Vegas, NV
(Reviewed on 08/21/2026)
Brian was so helpful and it was a great experience
Benji R. | Cambridge, MA
(Reviewed on 08/09/2026)
Late! Over 7hrs late showed up at the wrong location to pick up my boxes. Was unable to locate a box for me so my belonging ended up in one box. They dropped my peloton multiple times and are refusing to cover or even acknowledge the damaged. The owner communication style involves gaslighting. He refuses to take Accountability for the damage his team caused. I would not recommend this service provided they don’t respect your time nor care if your items are damaged.
Sara R. | San Antonio, Tx
(Reviewed on 08/09/2026)
Brian and Christy were truly incredible! I hadn’t moved in 30 years and was very anxious and emotional about it to say the least. They were both so reassuring, friendly and helpful that I felt immediately at ease. They took great care of my belongings and managed to fit everything into 3 Uboxes, instead of the 5 that were originally ordered. I can’t say enough about how much of a difference they made in what could have been a very stressful experience for me! I highly recommend Trusty Dad Moving to anyone that needs moving help!!
Lorinda D. | Tyngsborough, MA
(Reviewed on 07/31/2026)
Absolutely atrocious communication. The person refused to ever answer any calls. Only responded through texts. I had to ask him 5 times to give me an estimated time of arrival on move in day. When the move day came, my movers were delayed all the way until 8pm from an original 10am slot. I was given poor communication throughout the day on all of the delays. The movers themselves were good and helpful. But the communication of the whole experience was terrible.
Eric E. | Boston, MA
(Reviewed on 07/28/2026)
The movers were not able to rent the trailer and ubox because he was knowingly black listed by Uhaul from renting equipment and did not have his drivers license. The owner requested that I contact uhaul to straighten this out. I had to go to Uhaul with my brothers truck, rent the trailer, and meet the mover at my house. I contacted UhAul, they advised me to not release the code. advised movers of this. He texts owner, owner texts me and threatens me with law enforcement for theft of services. The communication prior to this was poor. I highly advise you go with another company. I should have listened to the one and two star reviews of this company.
Melaine F. | Farmington, NH
(Reviewed on 07/25/2026)
We had an exceptionally difficult time with this move. First, the owner contacted us to let us know that the movers had a late move last night and were running late. Then the movers were not able to get the trailer off the truck from last night's move. Then the movers went to the UHaul location and our Uboxes were not ready. This was UHaul's fault and addressed through another review and complaint process. Because our boxes were not ready, the movers went to do another move. Our move was scheduled for 900am to 1200pm and the movers did not end up arriving until 530pm. It was difficult to get any information from the company throughout the day and we had to text repeatedly to ask for updates. It was an extremely frustrating experience for us. The movers themselves did good work when they arrived.
Korleen C. | Cambridge, MA
(Reviewed on 07/21/2026)
If I could give them six stars, I would. Great work ethic and great vibes.
Carlos L. | Merced, CA
(Reviewed on 07/09/2026)
Since our English isn't very good, they communicated with me via text message throughout the process, which put me completely at ease—an excellent moving company!
Ye X. | Lexington, MA
(Reviewed on 07/08/2026)
The mvers were a few hours later than planned. Once they arrived, it was okay.
Faith R. | Boston, MA
(Reviewed on 07/05/2026)
Great communication, fast, professional.
Andrew B. | Brookline, MA
(Reviewed on 07/03/2026)