The employees that arrived were extremely professional, helpful, and quick. However, it wasn't made clear to us via your website or Moving Help that an unload was not INCLUDED with LaStar's loading. This cost us an additional $150 we weren't planning for. I would like to dispute this $150 and get a refund, if possible. Also, the movers were scheduled for 2 hours with us, and arrived an hour past the schedule time. They had an hour commute, but it was also not made clear by LaStar that this time would be part of our billed time. Better communication is needed from the company if we're to use their services again.
Michael W. | Makanda, IL
(Reviewed on 07/29/2023)
Nancy G. | Glenview, IL
(Reviewed on 06/19/2023)
I have moved 11 times in the last 16 years. This was by far The WORST moving company to work with. They had horrible communication. I couldn’t get ahold of them by phone or text. They never returned my messages. They showed up 4 hours late on moving day. Granted, they got a flat tire on the way, but how does it take 3 grown men 4 hours to change a flat? We had estimated based on U-Haul’s website that we would need 7 U-boxes. We underestimated and needed more. But because they showed up so late, we didn’t have time to get more. I had trouble contacting Uhaul to get more. One of the workers said they would ask when they took my current boxes back. And then they ghosted me. I didn’t know if they were coming back or not. They loaded the 7 boxes, but they didn’t finish the job! I had to scramble by myself the next day (staying at a hotel with 3 young kids) to figure out how to pack the rest of my house. They almost cost my an extra $2,000. Would never have hired them if I had checked google
Natalie L. | Barstow, CA
(Reviewed on 05/28/2023)
The guys were great! Professional and efficient and took some things down to the basement without complaint. Even though there were some problems on the U-Haul end, everyone stayed calm and professional. I would definitely recommend them.
Denise P. | Marietta, GA
(Reviewed on 08/02/2022)
The movers, were curiosity and professional. Also very helpful.
NancyL A. | Austell, GA
(Reviewed on 08/01/2022)
They did an amazing job and were very helpful and professional.
Emily P. | Longview, TX
(Reviewed on 07/09/2022)
PengCheng H. | Clatyon, MO
(Reviewed on 07/06/2022)
Movers did a great job!!!
Shirley B. | Fort Worth, TX
(Reviewed on 06/25/2022)
Great job, just arrived over 1 hour late.
Charles B. | Herrin, IL
(Reviewed on 06/11/2022)
These guys got the job done, but the communication was horrible. It was all I could do to get a text response. They were an hour late outside of the 2 hour window they gave me. They dinged up a wall moving a couch. And even after I told them that I had more stuff to load into the truck the following
Robyn S. | MEXICO, MO
(Reviewed on 05/30/2022)
Cory C. | Imperial, MO
(Reviewed on 05/27/2022)
They arrived a little later than expected, but traffic is not their fault. They let us know where rhey were and ETA. Did a walk through to see what we needed moved, worked quickly and efficiently. They were able to help take off the handles of rhe fridge to get it out the door.
Kathy K. | Jerseyville, IL
(Reviewed on 05/16/2022)