Safeload Coverage
Moving can be stressful for anyone, but the Moving Help® Payment Code can make moving less stressful by giving you control over your move. By understanding how the Moving Help Payment Code works, you can put your mind at ease knowing that your Service Provider won’t get paid until you’re 100 percent satisfied with their work.
What Is the Payment Code?
The Moving Help Payment Code is a 6-digit code, which holds your funds in an escrow account when you use Moving Help.
Your funds aren’t released until after the job is done, and you’re 100 percent satisfied with the work from your Moving Help Service Provider. You get to control when the Moving Help Payment Code should be released.
Moving Help will never release the Moving Help Payment Code without your permission.
How Should I Use It?
You should release the Moving Help Payment Code after you’re 100 percent satisfied with the quality of work from your Service Provider. If you’re not satisfied with the work from your provider, you shouldn’t release the code.
When you’re ready, you can use the Payment Code by telling your Service Provider your 6-digit code, which the provider will enter on their end to receive the funds for your moving job.
After you release the Payment Code, you’ll get an opportunity to leave a Moving Help review based on your experiences with your Service Provider.
If you need more time to finish your move, you can add hours through your Customer Account, or you can have the Moving Help Service Provider request additional hours, which you can approve.
You’ll then pay for the additional hours online while still using the same Payment Code.
Where Can I Find the Payment Code?
A customer can find the code on their receipt. If you ordered Moving Help online, you can find it in the confirmation email that was sent to you.
Customers also receive the Moving Help Payment Code through text message — if they opt in to text message alerts. Additionally, customers can find their Payment Code on the U-Haul App®. Finally, it can be found in your Customer Account on MovingHelp.com.
What If a Moving Help Provider Asks for the Code Before the Job Is Completed?
You should never release the Moving Help Payment Code until after a job is completed. If a Service Provider asks you for the Payment Code before the job, tell them you’ll give them the Payment Code after the job is completed, and you’re 100 percent satisfied with the job.
If your Moving Help provider is just confirming you know where your 6-digit code is located, you can tell them yes or no. You still don’t give them the 6-digit code.
Reserve Moving Help Today
Customers can find quality Service Providers for labor-only moving services using the Moving Help Marketplace. Moving Help has plenty of Service Providers who can fit any budget. By using the Moving Help Payment Code, you’ll know the job will get done to your level of satisfaction.
