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When to Give Your Payment Code to Your Providers

Posted: August 25, 2023
Customer shows her phone to her mover to give him the Payment Code.

You should only give out your Payment Code under one circumstance. Your Service Provider showed up, completed your move, and you’re satisfied with their work. If you’re happy with your Moving Helper’s work, you can give your Payment Code out to your local moving labor providers at the end of your moving job.

Moving Help® wants to make sure your payment is secure, which is why we use our patented Payment Code.

Reasons You Don’t Need to Give Out Your Payment Code

Unfortunately, sometimes a Service Provider will try to go around the Moving Help Marketplace to retrieve the Payment Code from you. The providers on the Marketplace are independent, local businesses, and they aren’t U-Haul employees or contractors, nor are they Moving Help employees or contractors.

They’re responsible for their customers’ satisfaction. They also agree to following the terms and conditions of the Moving Helper agreement.

You shouldn’t give out your Payment Code to your helpers for the following reasons listed below.

Your Service Provider just asks for the Payment Code prior to your move start time.

  • Only give out the Payment Code until after your move is completed, and you’re satisfied with your local helpers.

The provider said they need the Payment Code before they can show up to your move.

  • Your moving labor team has all the information they need to show up for your move. They don’t need your Payment Code to show up for your move.

Your Moving Helpers mention they need the Payment Code to cancel your move.

  • You’re in control of canceling your move. Therefore, your provider can’t cancel your move with the Payment Code. You may cancel your move through your Customer Account. If the order was placed with Store Credit or a VIP, you’ll need to chat with Moving Help’s Customer Support Team to assist you.

Your moving labor crew has advised you they need the Payment Code to refund your move.

  • As the scenario above, your Service Provider is unable to refund you with your Payment Code. You can request a refund by going through your Customer Account.

The helper wants you to send a screenshot of your confirmation email.

  • If you send them a screenshot of your confirmation email without the move being completed and satisfied with their work, the Service Provider can enter the Payment Code because the code is in the confirmation email.

Your moving labor provider needs your phone to look at something.

  • You should never give your phone to anyone. Additionally, the Moving Helper will have access to your confirmation email because your email will be on your phone.

Your Service Provider tries to get the last four digits of your card number and/or your billing address. 

  • A provider might try to disguise themselves as a customer when they try to contact the Customer Support Team to get the Payment Code.

Your moving labor team requests for the Payment Code, so they can verify the job/move.

  • The provider doesn’t need the Payment Code to verify your move. Moving Help has already verified your move.

Do Not Pay in Cash Unless Tipping

Never give a Service Provider cash for your move unless you’re giving them a tip in cash. When leaving a review, you also can tip your Service Provider at the same time. The Payment Code covers all the services you hired the moving labor crew for when you booked them.

Adding Hours to Your Order

If your move takes longer than expected, and you and the provider agree to add more hours to your move, you can go to your Customer Account on to add more time.

Once you pay for more hours, you’ll still be able to use the same Payment Code. This will include the additional money for the additional services you requested for your move.

What Are the Next Steps When You’re Unsatisfied With Your Movers

Unfortunately, let’s say you’re unsatisfied with your moving labor team. What’s the next step? First, you don’t want to give your Payment Code to your Moving Helper under this circumstance.

The next step is to fill out a Dispute Resolution Case. You can go to your Customer Account to fill out a DRC. If you have questions about the DRC process, you can email, or you can send a Live Chat message to our Customer Support team.

If something was broken and you purchased Safeload coverage, you’ll need to file a Safeload claim with RepWest.

Know When to Give Out Your Payment Code 

Your Moving Help Payment Code is your most valuable tool during your move with your Service Provider. Your Moving Helper won’t get paid until the job is completed and you’re satisfied with their job. Then, you’ll give it to them at the end of your move.

If you’re not satisfied with your move, make sure you don’t accidentally give out your Payment Code to your helpers. Moving Help prioritizes your safety and security, ensuring a reliable and secure way to pay your local providers.