Safeload Coverage
Imagine: You just finished your move. You hired Service Providers from the Moving Help® Marketplace, and they loaded and unloaded all your belongings. They even helped you unpack your items into your new home.
What’s next?
The next task on your moving list is to leave a Moving Help review for your Service Provider. Is it worth it for you to leave a review though? We think so, and below are six tips to consider when trying to decide to leave a review or not.
1. Receive Your $5.95 Refundable Marketplace Fee
For every online order placed on MovingHelp.com and UHaul.com/MovingHelp, customers will see a $5.95 Refundable Marketplace Fee. This fee is 100 percent refundable. All customers have to do is leave a review about their experiences with their Moving Help Service Provider.
After a customer gives their Moving Helper their Payment Code, and the helper enters the code, customers will receive an email or a text message with a link to leave a review.
When you click on the link, you’ll sign into your Moving Help Customer Account, and leave a review. After you leave the review, you’ll see your $5.95 refunded back to you in three to seven business days depending on your bank.
“A customer taking a few minutes to leave a review, especially when the service was exceptional, is the biggest thank you a Moving Helper can receive,” said Daniel Romero, who is the Moving Helper Business Development Coordinator and a former Moving Helper. “Customer feedback shapes the Moving Help Marketplace, helps small businesses grow, and ensures top providers can continue delivering the best service possible. Every review makes a difference.”
2. Leave a Review for Future Customers
The Moving Help Marketplace has more than 3.0 million reviews. Odds are, you chose a Service Provider based off the customer reviews you read when reviewing potential providers.
By leaving a Moving Help reivew, you let future customers know what your personal experiences were like with that specific Moving Helper. If you had specific service — like piano moving, unpacking, or gun safe moving, for example — it’s important for customers to understand how providers were superb with these services.
“Future customers rely on real feedback to make informed decisions,” Romero said. Honest reviews provide insight into the provider’s reliability, professionalism, and quality of service.”
3. Highlight Excellent Services
This is an obvious answer. If a Moving Helper provider gives you a 5-star experience, you should want to share that happines with others. A Service Provider should make life easier for you when you move.
In fact, customers can save up to three hours when they use a Moving Help Service Provider.
“It’s always helpful when customers mention specific details about their experience, especially when highlighting moments when a provider went above and beyond,” Romero said.
4. Provide Constructive Feedback
Nothing is ever perfect. Sometimes a provider might not meet that 5-star experience. For example, a provider might show up a little bit late, they might’ve placed moving boxes in the wrong room, or an item was dropped and accidentally broke.
Your review is an opportunity to leave honest feedback. Constructive feedback can help providers learn from their mistakes. It also lets customers know what went wrong.
“Leaving honest feedback is valuable, especially when the experience wasn’t perfect,” Romero said. “It gives providers the opportunity to learn, improve, and address any concerns for future customers.”
5. Moving Helpers Want to Earn Customer Reviews
Moving Helpers want to receive as many reviews as possible. The more 5-star reviews a Service Provider can receive, it’ll help them rank higher on the Moving Help Marketplace.
Customer reviews also help build transparency between past customers, future customers, Service Providers, and the Moving Help Marketplace.
“Customer reviews help build trust and transparency within the Moving Help Marketplace,” Romero said. “When customers share their experiences, whether positive or constructive, it gives future customers confidence when booking.”
6. Mention Employee Names and If You’re a Repeat Customer
If you remember the names of the Service Providers, you should write their names in your review. This will help future customers learn crew member names and who they might get to work with for their review.
Additionally, if you’re a repeat customer of the same Service Provider, you should mention that as well. If you keep on using the same labor-only movers, that shows future customers that you have trust and confidence to use this provider more than once.
Repeat customers also shows consistency, and that this particular Service Provider will provide an excellent service time after time again and again. Finally, Moving Helpers enjoy reading positive, 5-star reviews.
“The best part of reading a positive review is seeing the impact you’ve made in making the moving process easier for the customer,” Romero said. “It’s a rewarding feeling as a Moving Helper knowing that your efforts are appreciated, and it serves as motivation to deliver the best experience for the next customer.
Leave a Moving Help Review Today
Yes, moving can be exhausting. Leaving a Moving Help review is effortless, however. Leaving a Moving Help review will only take a few minutes.
These six reasons are beneficial for you, Moving Helpers, and future customers when it comes to leaving a review on the Moving Help Marketplace.
