Safeload Coverage
TL; DR: Yes, movers are responsible for damage. How much movers are responsible for paying back to a customer depends on multiple factors that are dependent on what coverage option you choose and/or what the moving company offers.
When it comes to moving, no one wants their valuables, memorabilia, sentimental, or important belongings damaged during a move. Of course, no one is perfect, and sometimes, accidents will happen — even with the best game plans.
The two most common types of liability coverage are released value protection ($0.60 per pound per item) and full value protection (based on a percentage of your household goods’ total values).
Of course, Moving Help® offers Safeload® coverage and the Moving Help Payment Code to help give you some added reassurance. Let’s get to it.
What Happens If Movers Break Something?
Before we can answer the question “What happens if movers break something,” let’s discuss what happens before the moving process begins. Before a moving company moves your belongings, movers will explain their policies.
One of the policies they’ll explain is what happens when your belongings are damaged. If they don’t discuss it, make sure you read the fine print before signing the dotted line.
The first policy moving companies might have is released value protection. This is a free option where a mover’s liability is $0.60 per pound per item. For example, if your TV weighs 100 pounds, and your movers break it, they would pay you $30.00.
The second policy moving companies might have is full value protection, which is a premium service. Movers who break or damage your items will replace, pair, or pay you a settlement for any items damaged. The cost is based on a percentage of your household items’ total value.
So, are movers responsible for damage? Yes, they’re responsible. What they give you in return depends on what you and the moving company agreed to prior to the move.
What About Damages With Moving Help?
The Moving Help Marketplace connects customers with independent labor-only movers who have their own damage policies.
Once you book your order, your Service Provider will contact you. This will be your opportunity to discuss what damage policies your provider has for the company.
Additionally, you have two more options through the Marketplace to protect yourself when it comes to protecting your belongings from damage. These two options are Safeload coverage and the Moving Help Payment Code.
Moving Help Safeload Coverage
Moving Help has an affordable coverage option available to purchase when using top-performing Moving Helpers. Safeload coverage covers the loading and unloading portion for you.
You can pay as little as $4 to receive $500 worth of Safeload Coverage. The most you can pay is $22 for $5,000 worth of Safeload coverage. Check out all the Safeload coverage options.
You can also learn how to file a Safeload claim with Moving Help.
Like you, our Service Providers want to provide you with a stress-free experience. You shouldn’t have to worry about anything. Just in case something does happen though, this is why you can get Safeload — for an added piece of mind.
Moving Help Payment Code
Another way to protect yourself is with the Moving Help Payment Code. You don’t release the Payment Code until after your job is completed, and you’re 100 percent satisfied with your provider’s services.
Therefore, if your helper accidentally breaks something, you don’t want to release your Payment Code until you and your Moving Helper come to an agreement — preferably written for both parties — on how you’ll be reimbursed for the damages.
After the agreement has been processed between both parties, you can release the Payment Code.
If you accidentally release your Payment Code early, Moving Help can’t recover those funds because they’ll be automatically released to the Service Provider. You and your Service Provider will have to come to an agreement.
How to Come to an Agreement?
If you have Safeload coverage, you’d file a Safeload claim to be reimbursed.
If you don’t have Safeload, you and your Service Provider will need to come to an agreement. “Per the Terms & Conditions any disputes over the service including damages would need to be resolved directly with the responsible Service Provider. You do have a few ways to handle and resolve issues with your Moving Help Service Provider: leaving a review, utilizing the Dispute Resolution Center, or direct communication with the provider.”
You can contact the provider directly.
You can leave a customer review. Here’s how to leave a customer review:
1. Log onto your Customer Account at MovingHelp.com.
2. Click on “Past Jobs”
3. Select “Receipt” and locate “Write a review.”
You also can utilize the Dispute Resolution Center.
“The Resolution Center will assist you through an online dialogue with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution.”
Here are the steps to access and use the Dispute Resolution Center:
1. Log onto your Customer Account at MovingHelp.com.
2. Click on “Past Jobs” and select the order number (OR-).
3. Select “Report Issue” and follow the instructions.
Are Movers Responsible for Damage?
Yes, movers can be responsible for damage. What and how much moving companies are responsible for depends on many factors.
With Moving Help, you can protect yourself by opting into Safeload coverage. You also can make sure you’re reimbursed for damages prior to giving your Payment Code to the provider.
If you don’t have Safeload and you’ve released your Payment Code already, you can contact your Moving Helper, leave a review, or use the Dispute Resolution Center.
Nobody wants their belongings to get damaged while moving. That’s why Moving Help offers Safeload coverage, so customers can have a worry-free move.
